APS-Shipping Policy

6. Shipping Policy

6.1 Delivery Services

• Free shipping for all orders within the European Union (Germany, Belgium, Luxembourg, Slovakia, Czech Republic, Hungary, Austria, Netherlands, Denmark, France, Ireland, Italy, Poland, Slovenia, Spain, Finland, Latvia, Lithuania, Sweden, Bulgaria, Estonia, Greece, Monaco, Portugal, Romania, Croatia).
• Carriers: DPD (estimated delivery: 3–5 business days, subject to destination).

6.2 Inspection & Damage Claims

• Customers must inspect packages for damage before signing for delivery.
• Report shipping damage within 24 hours to support@oupes.com with photo/video evidence.

6.3 Return Shipping Rules

• Unauthorized returns: OUPES reserves the right to reject unapproved returns; all risks/costs borne by the customer.
• COD returns: Unauthorized Cash-on-Delivery returns may be refused due to payment failure; customer liable for all losses.
• Return address: Brakenhof 10, Estorf, Niedersachsen, 31629. Use only the OUPES-provided address. Misrouted packages (even to OUPES-associated addresses) are not OUPES’s responsibility.
• Address errors: Customers are responsible for losses due to incorrect/undeliverable addresses.

6.4 Customs Clearance

• OUPES does not cover any customs duties or import fees.